Thoughts on smart and not-so-smart marketing techniques at Browns
The new watering hole in town is Browns Bar and Restaurant.
This place is the talk of the town: people mostly love it and believe/hope it's going to be around for a while.
It may, or may not. It is certainly doing some things right, but then again, having seen first hand that 2 friends had bad beer experiences there (on separate occasions), even the smart marketing may not help it.
The good:
1. From the name itself, it is clear what it is: bar first, restaurant second. Well done.
2. Theme nights: Wed is ladies night, Fri is theme night (Hawaii, Irish, even J.Lo!), etc.
3. Imported service staff: waiters from the Philippines, management from UK. The manager did change the bad drinks straight away.
4. Good music!
5. Good ambiance, though have a feeling Danny and Sandy from Grease will walk in any minute.
Decent food
The bad:
There is an empty wine rack in the middle of the main area. This makes me uncomfortable. Why is it empty? Is it that they don't trust us, the customers, to behave, and are afraid we will break, steal, open the bottles? How many people carry a bottle opener with them?
If they were to fill up the wine rack with nice, imported wine, it may actually attract the customers and bring more revenue than just empty, steel skeleton.
The ugly:
As mentioned above, the drinks itself were bad. First time it was just an expired drink or something, and second time it was flat beer "due to gas". How does that work?
Having said that, am now off for drinks at Browns! :)
